At Tehran Travel, we are committed to protecting your personal data and respecting your privacy. This GDPR & Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: Tehran Travel Agency
Location: London, United Kingdom
Email: info@tehrantravels.co.uk
Phone: +447730484545

We act as the Data Controller for the personal data you provide to us.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Full name

Date of birth

Contact details (email, phone number, address)

Passport and visa details (where required for travel bookings)

Travel preferences and booking history

Payment information (processed securely via third-party providers)

Emergency contact details

IP address and website usage data (cookies)

3. How We Use Your Data

We use your personal data to:

Process flight tickets, hotel bookings, holiday packages, cruises, transfers, and travel insurance

Communicate with you about bookings, changes, or travel updates

Provide customer support and after-sales service

Comply with legal and regulatory obligations

Send promotional offers and discounts (only with your consent)

Improve our services and website experience

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to complete travel bookings and services

Legal obligation – to meet regulatory and immigration requirements

Consent – for marketing communications

Legitimate interest – to improve our services and customer experience

5. Data Sharing

We may share your personal data with trusted third parties, including:

Airlines, hotels, tour operators, cruise lines

Travel insurance providers

Payment processors

Government or border control authorities (when legally required)

All third parties are required to comply with GDPR and protect your data.

6. International Data Transfers

As a global travel agency, your data may be transferred outside the UK or EEA. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with GDPR requirements.

7. Data Retention

We retain personal data only for as long as necessary to:

Fulfil travel services

Meet legal, accounting, or regulatory requirements

When no longer needed, your data is securely deleted or anonymised.

8. Your GDPR Rights

Under GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Data portability

Withdraw consent at any time

To exercise your rights, please contact us at info@tehrantravels.co.uk

9. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You can manage or disable cookies through your browser settings.

10. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

11. Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

Website: https://ico.org.uk

12. Policy Updates

We may update this GDPR & Privacy Policy from time to time. Any changes will be posted on this page.